Goals
Seamless Ticketing Experience: Provide digital solutions that simplify the purchase, validation, and use of bus tickets and passes, making the process more user-friendly.
Enhanced Passenger Safety: Ensure that safety protocols are prioritized both at bus stops and on-board, through real-time monitoring and improved security measures.
Accessible and Timely Information: Implement real-time, meaningful updates at bus stops and within the app to guide passengers, ensuring they are informed about schedules, routes, and delays.
Effortless Navigation: Design a clear, user-centric interface to help passengers navigate routes easily, locate nearby stops, and understand multi-modal transport options that reduce walking distance, optimize travel time, and minimize costs.
Multi-modal Integration: Enable seamless coordination between BMTC and other transportation modes to allow for flexible travel options, improving convenience and reducing travel stress.
Reliability Through Instant Alerts: Establish a reliable system of instant notifications, keeping passengers informed of schedule changes, delays, or cancellations in real-time.
Public Engagement and Education: Promote BMTC’s digital platforms, educating passengers on how to use them effectively for a more efficient, connected, and informed travel experience.
Brain stroming
While brainstorming, I categorized my insights into four key areas that emerged from my research, These categories encompass most of the critical aspects I identified.
I brainstormed multiple solutions and used various tools to identify the best ones.
The Bullseye Method helped narrow ideas then i used MoSCoW method to evaluate potential solutions. These tools enabled me to focus on practical and high-impact ideas.
Recommendations to BMTC
Enhance End-to-End Connectivity: Improve seamless integration between different modes of transport for a smooth travel experience.
Effective Crowd Management: Implement measures to regulate and manage passenger flow, ensuring a comfortable journey.
Improve Bus Comfort: Ensure proper seating arrangements, leak-proof roofs, dry and clean seats for all passengers.
Minimize Transit Gaps: Facilitate faster, more convenient connections in multi-hop journeys with minimal walking distance between transport options.
Kerbside Bus Stops: Ensure buses stop close to the kerb, not in the middle of the road, improving accessibility and safety for passengers.
Promote Public Transport Usage: Launch awareness campaigns to encourage a shift from private vehicles to public transportation, highlighting its benefits.
Enhance Bus Stop Facilities: Provide shelters at bus stops to protect passengers from sun and rain, maintain public toilets within 300 meters, and install well-maintained garbage bins.
Align Bus Stops with Entry Points: Ensure buses align precisely with the bus stop, eliminating the need for passengers to rush or race to board.
Solutions
The solutions have been thoughtfully designed with all project goals in mind.
To ensure maximum impact, I have developed multiple solutions for service that address various aspects of the system.
AI-Powered CCTV for Safety Enhancement
To address safety concerns, AI-powered CCTV cameras will be installed in both buses and bus stations.
These cameras will detect unusual activities and immediately notify the BMTC monitoring team.
The bus conductor and driver will be alerted for immediate action. If no action is taken, the police will be informed automatically.
For incidents at bus stations, BMTC will monitor the situation, and if necessary, report directly to the police.
In bus
Takes action
Action not taken
Bus conductor
BMTC headquarters
Police station
Unusual activities
BMTC headquarters
In bus stations
Information at bus shelters.
BMTC bus stations will feature cost-effective glass boards to display paper route maps.
These maps can be easily updated whenever there are changes in routes or schedules, ensuring accurate information for passengers.
In major hubs, BMTC will install LED boards to provide real-time bus information and route details.
These boards will enhance passenger experience by offering up-to-date information on bus arrivals, departures, and routes, improving overall accessibility and convenience for commuters.
Ticket vending machine (TVM)
I have designed two types of ticket vending machines aimed at providing a quick and hassle-free experience for both passengers and staff.
Carriable Ticket Vending Machine (TVM) – A portable device for conductors to streamline the ticketing process, allowing for faster transactions through features such as QR code scanning and NFC.
Fixed Ticket Vending Machine (FTVM) – Designed for buses without conductors, this machine will be installed at the entrance of the bus, enabling passengers to purchase and validate their tickets independently.
The machine is equipped with a QR scanner and NFC for seamless ticketing, and its position allows drivers to monitor the process, ensuring all passengers have scanned and confirmed their tickets before proceeding.
Ticketing Solutions:
For users with low digital literacy: I designed a WhatsApp chat feature powered by AI, allowing users to easily book tickets through a familiar platform without needing a complex app interface.
For users with high digital literacy: I developed mobile app offering advanced options such as NFC payments, NFC ticket booking, multi-modal transport connections for seamless end-to-end travel, and a bus pass system that incorporates rewards for frequent use.
For users with low digital literacy
Key Benefits:
Ease of Use: Designed for users with low digital literacy, leveraging familiar tools like WhatsApp and simple voice/text inputs.
Seamless Travel: The AI provides accurate directions, ticketing, and stop alerts, reducing confusion and missed stops.
No Physical Tickets: QR codes replace physical tickets, preventing ticket loss.
Efficient Bus Selection: The system ensures that users board the best and fastest buses for their routes, enhancing their travel experience.
User goes to the nearest bus stop
Scans the QR code
in the bus stop
At any BMTC bus stop, users scan a QR code, which redirects them to a WhatsApp chat with an AI assistant.
Chat or Call with
AI Assistant
In the WhatsApp chat, users can either type or speak to the AI, providing their destination and specifying the type of bus they wish to take.
Automatic Ticket Booking
Based on the user's location and preferences, the AI assistant selects the best bus route and automatically books the ticket.
Route Map & Directions
Users are guided to the correct bus stop or given directions for their journey, ensuring they get on the right bus.
Ticket Presentation
When boarding the bus, passengers simply show the QR code to the conductor, ensuring a hassle-free entry.
Stop Notifications
During the journey, users receive real-time notifications about their bus stop, including alerts when their stop is approaching or advice on the nearest point to their destination.
Payment
Users can pay through multiple methods:
scanning a pre-bought pass
UPI
paying directly to the driver in cash
Once the payment is made, a QR code for the ticket is generated.
For users with High digital literacy
Input Destination: User opens the BMTC app and inputs their destination. According to their current location, provides personalized route suggestions and transportation options.
Route Options: The app displays the nearest bus stop and the available buses, including details like bus numbers and arrival times.
Route & Payment Options: Payment options are shown, allowing the user to purchase tickets through UPI, wallet top-up, or a bus pass.
After payment, the user receives a QR Ticket, which can be used for boarding the bus.
Travel to the Nearest Bus Stop: The app guides the user to the nearest bus stop with a route map, ensuring they know where and when to board.
Bus Boarding & Ticket Validation: Upon boarding the bus, the user either taps their phone (if they have NFC) or scans the QR code at the conductor’s device to validate the ticket.
Real-time Journey Tracking: The app provides real-time updates during the bus journey, showing the current route, next stops, and expected time of arrival.
Users receive notifications as they approach their destination stop, ensuring they are prepared to get off at the right location.
Multi-modal Route Planning (For End-to-End Travel): If the user selected the end-to-end journey option, involving metro and auto-rickshaw, the app provides details of additional transit modes, interchange points, and the best route.
As the bus or the metro nears the destination, the app automatically books an auto-rickshaw to complete the last-mile journey.
Paper wireframes
Interface
"I'm currently refining the UI, adding final touches, and working on the prototype."
Check out the design system !
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